According to world statistics, business loses about $ 75 billion a year due to poor customer service.
Not all errors of the contact center are obvious, but all of them have consequences that can lead to poor customer service, legal liability and reduce sales profitability.
Let us turn to statistics:
-15% of customers, as a rule, hung the tube for 40 seconds, while the maximum waiting time on the line is 56 seconds.
-in average customers will wait only 90 seconds before hanging up, and 24% of the subscribers hanging the pipe will never call back.
Contact Center is a complex mechanism that uses many systems and applications for the economical provision of excellent quality customer service. Many businesses prefer to create their own solutions, but is it true? Internal management and customer support is not suitable for every company. The creation of its own contact center requires significant capital investments, large current costs for maintaining, the presence of a highly qualified team of managers, IT specialists and training managers.
But, everything will become much simpler and more effective with us!
International outsourcing contact center Wilstream is now in Azerbaijan! We are one of the leaders of the outsourcing contact centers in the CIS and the first in the Azerbaijan market. Wilstream for the first time in Azerbaijan provides outsourcing services of the contact center in accordance with 12 key indicators of the effectiveness of the contact center, on which successful client experience depends. The main of these indicators are the average operator response, the average indicator of the interrupted calls, FCR (or First Call Resolution), data transfer speed, client satisfaction (CSI Customer satistion Index), etc.
Wilstream has been working since 2002 and overcame not only a few world crises, but has grown more than 100 times, today providing work with more than 2300 employees in Baku, Moscow and other cities of the region.
All solutions proposed to customers are based on experience and non -standard approach.
All contact center services are aimed at increasing profitability, optimizing your business processes and reducing expenses.
Call us by number *1115 or fill out the form on Wilstream.az and our team will quickly contact you! We will find a solution to any problem for both small and large businesses.